HOW CAN WE HELP?
Email Us: support@popl-me.com
Call or Text us: +201125301920
DM us on Instagram/ @popl.east
Troubleshooting Popl !
Not working on iPhone ?
1. Make sure their phone works with Popl: Compatible Devices
The phone model you have does not matter when sharing!
2. Make sure to touch your Popl to the very top of the back of their phone.
On iPhones, the sweet spot for reading a Popl is on the very top of the back of the device.
3. A Popl CANNOT be read when:
– their phone is in airplane mode
– their device flashlight is on
– their phone screen is off
– their camera is open
4. Watch the video below to see the best technique for popping to compatible iPhones!
My Popl pops people to the Popl profile, not my profile ?
If your Popl pops to the Popl profile that means you have not activated it to your profile yet! All Popls come preloaded to our profile.
To fix this, open your Popl app and tap “Activate” in the main menu. Pick which Popl product you would like to activate, then follow all the steps until a success message appears!
My Popl is sending me notifications constantly ?
Use the diagram below as a guide to where you should place your Popl to avoid constant notifications!
Not working on Android ?
1. Make sure their phone works with Popl: Compatible Devices The phone model you have does not matter when sharing!
2. Make sure to touch your Popl to the very center of the back of their phone.
For Androids, the sweet spot for reading a Popl is in the center of the back of the device.
3. Make sure NFC is turned on in their phone settings If their phone is on the compatible devices list and is still not reading your Popl, go to their phone settings and search for NFC. Make sure that “NFC” is turned on!
How to pop iPhone { 7, 8, X }
To pop to an iPhone 7, iPhone 8or iPhone X, you must use the NFC reader in their control center! See the image below for how to activate this:
General
What cases can Popl stick to?
Popl sticks nicely to all case materials except leather and some silicone. For these types of cases, we recommend either sticking the Popl underneath your case (yes Popl works through most cases!) or buying a Popl keychain instead.
For all other cases including placing directly on the phone, Popl is good to go!
How can I get verified on Popl ?
If you would like to be verified on Popl, please send an email to verified@popl.co containing your full name and a short case for why you should be verified!
Can I order a custom Popls ?
Absolutely! Visit Custom Products to start a conversation with us!
Can I have a multiple Popls linked to 1 Popl account ?
Yes, you can! With the Popl app, you can activate as many Popls as you want with the same account. Just log into the account you want to activate your Popl with and tap “Activate Popl”!
We’ve had users put Popls on their laptops, in their cars, in their offices, etc.
Do I need to pay a monthly fee to use Popl ?
Popl does NOT require a monthly fee once purchased!
We do have Popl Pro which unlocks some additional business features but going Pro is 100% optional.
For more information about Popl Pro, tap here!
what is Popl ?
Popl is a small tag placed on the back of your phone that lets you instantly share your social media, music, payment platforms, and contact info just by tapping your phone to a compatible smartphone!
The other person doesn’t need an app or a Popl to receive your info 💥
The possibilities for Popl are limitless. Popl can be used by anyone in any industry to instantly share a customized, all in one social profile to people they meet.
Don’t want to share your whole profile, use our new patented Popl Direct feature to instantly pop someone to your Instagram, LinkedIn, contact card, Snapchat, etc.
Whether you are a student, artist, entrepreneur, model, influencer, athlete, or photographer, Popl can help improve your networking and will leave a lasting impression on everyone you meet.
Does the other person need a Popl or app to recieve my info ?
No! The other person does not need a Popl or app to receive your Popl profile. That’s the beauty of Popl ⚡️
If their phone is on this list of compatible devices you can pop to their phone. If it is not, just use your Popl QR code on your profile to share!
Does a Popl have to be placed on my phone ?
No! Popls can be placed anywhere you want. You can put a Popl:
– on your laptop
– in your car
– on a restaurant table
– in your office
– in an open house
– the possibilities are endless!
The Popl doesn’t communicate to the phone it is on, it communicates to the phone it is sharing info to.
Compatability
Compatible phones
Click here for Popl compatible phones!
How can I get verified on Popl ?
If you would like to be verified on Popl, please send an email to verified@popl.co containing your full name and a short case for why you should be verified!
Will my Popl work under my phone case ?
Yes! Popls will work through 99.9% of phone cases, including ones that hold credit cards. The only exception would be if your case has a layer of metal.
Which smartphones can I pop my Popl profile to ?
For iPhones, the iPhone XR, XS, XS Max, 11, 11 Pro, 11 Pro Max, SE, and all future iPhones are compatible with the pop feature of Popl.
When reading from the Popl app, iPhone 7 and newer are compatible with Popl! Just use the “Read a Popl” function in the main menu.
Virtually all Android Smartphones are compatible with the pop feature of Popl. However, please visit our compatible devices page to ensure that your smartphone is on the list.
How do I share with non compatible phones ?
iPhones as old as the iPhone 5S and almost all Androids can use their camera to scan your Popl QR code. Your Popl QR code can be found by tapping the QR code button of your profile. You can even add your Popl Card to your Apple Wallet for easy access!
You can also share your profile via text, airdrop, email, or any social network by sharing the link to your Popl profile.
Will my Popl interfere with my wireless charger ?
No, Popls have no effect on your phone’s wireless charging capabilities and will not interfere.
How to turn NFC on for an android ?
No! Popls can be placed anywhere you want. You can put a Popl:
– on your laptop
– in your car
– on a restaurant table
– in your office
– in an open house
– the possibilities are endless!
The Popl doesn’t communicate to the phone it is on, it communicates to the phone it is sharing info to.